After placing your website order, you should have immediately received an email order notification from support@geniusgames.org with the subject line: “Order #XXXX”. Check your spam folder if you don’t see it in your inbox. If you didn’t receive any email containing an order number, it could be that an issue arose and your order didn’t go through. If you think this is the case, email us at support@geniusgames.org with the subject line: “No Order Notification - [Your Name]”.
If you did receive an order notification but are looking for your shipping notification email, search your inbox for “support@geniusgames.org” and look for the subject line: “A shipment from order #XXXX is on the way”. That means your order is ready to be shipped. If you can’t find this email on any of your folders, your order hasn’t been shipped yet.
Around 1-2 business days after receiving the shipping notification email, you should receive another email from support@geniusgames.org with the subject line: “Your Genius Games order #XXXX shipment update!” containing your tracking number. When your shipment has been delivered, you should receive a final shipping email from support@geniusgames.org with the subject line: “A shipment from order #XXXX has been delivered”.
If it’s been more than 5 business days since you placed your order and you haven’t received any shipping updates, email us at support@geniusgames.org with the subject line “Shipping Notification - [Your Name]” and we’ll look into it.